Empowerment Ventures, LLC Bank Account Or Service Complaint

Empowerment Ventures, LLC Bank account or service department,

Other bank product/service Deposits and withdrawals District of Columbia

On - -, 2015 - RushCard notified me and other members to remove any funds from our accounts on Monday. Being as though I had no money in the account I disregarded the matter. My job would n't have posted my - - until the Following Friday, so in my mind there was no need for me to worry. - -, 2015 - RushCard posted my pending deposit to my account in the amount of $1200.00, but I was unable to access my funds because the card the money posted to was stolen. I tried to transfer my funds to another account, but system error messages on both the RushCard mobile app and website prevented me from doing so.


- -, 2015 to - -, 2015 - - - reached out to me via - and told me to provide my name, number, and address and someone would reach out to me, I have called the customer service line and was told that same information days to follow, and I still have not received an answer. Every time I call now and request to speak to a representative the call disconnects. The website and the mobile app is still not working. I have not received no answer on when and how my issue will be resolved as of today - -, 2015.