Capital One Credit Card Complaint

Capital One Credit card department,

Billing statement Georgia

I made - payments online the same month. -/-/15 ( $200.00 - and -/-/15 ( $500.00 -. I called Capital One on -/-/15 before I made the payment online and asked if I make the payment today on -/-/15 will that take care of my - payment, I was told yes. I received a bill for the - payment along with a late fee - $160.00 -. I called Capital One and spoke to - he could not help so I asked for a Supervisor - - -. I explained about the payments and that I spoke to someone at Capital One. - offered to reverse the late fee but I would still have to pay the $160.00 payment. I asked him to escalate me to his Supervisor and was sent to - who told me that I would have to pay the $160.00 and they WOULD not change the current payment. I asked her to escalate me to her Supervisor and she told me that I COULD NOT go any further than her. If she is the last person that handles situations, Capital One will not be in my wallet and I will spread the word on how the handle their customers thru Social Media. If the -/-/15 ( $500.00 - payment was not going to be the payment for - then why would the rep tell me it would.