KeyBank NA Mortgage Complaint

KeyBank NA Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Utah

Subject : Loan Modification RMA was Denied. Homeowner is claiming mortgage discrimination in the follow : Discriminatory Unfair Evaluation of Request for Loan Modification, PRA Principle Reduction Alternative. Homeowner claims is qualified under the appeals section within the DOJ/National Mortgage Settlement Agreement. This homeowner, feels that our case has been unfairly treated for the following reasons:1. Homeowner was denied for financial DTI Debt to Income ratio and the LTV Loan to Value percentage. 2. Homeowner provided all the documents in a timely manner. The denial is unjustified and unfair. 3. The bank stated that the homeowners income was low and could not afford their mortgage.


4. Key Bank did not use a NPV Report within their basis for denial. 5. The homeowner had a first mortgage modified and has made more than the required 12 months of payments on time. 6. The homeowner was separated from his his wife the cost of the - household and wife and child support caused a extreme financial hardship : which caused to late payments on the mortgage. 7. The Key Bank stated that homeowner does not meet the requirements? Homeowner was not provided a list of requirements, or given a basis of denial within the denial letter -/-/2015. 8. Upon the denial of a modification, an appeal was verbally filed with Key Bank representative - - at contact number : -, homeowner is within the 30 day appeal requirements. 9. Since the denial of the loan modification, homeowner has requested via an authorized third party copy of the NPV Report, a basis of denial report, was the waterfall process used within the denial?