Zions Bancorporation Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Zions Bancorporation Bank account or service department,

Checking account Account opening, closing, or management California

I have been banking for several years at California Bank and Trust, which originally was - -. My husband was added to my account in 2001. My husband was diagnosed with --which is an - protected - in 2007. This - affects a person 's judgement and causes -. I informed my contact at the bank, - -, and he informed the branch in - where we usually do business and they were helpful. My husband does n't do much banking, does n't write checks, he mainly went there to have coffee and chat. Unfortunately, - - was forced out of his position in -/-/- and that 's when my problems with CBT began. My husband believed I had forged his State Franchise Tax board refund from 3 years ago and wanted to get his money back. The money was debited from our account. I got a call from -, the operations manager and explained the situation and thought that was the end of it. I had - the following week and when I got home there was a letter stating that the bank was closing our account because they no longer felt comfortable '' with us as clients. I feel that this is a violation of my husband 's protection as a - -. Since I was in no postion to go out shopping for a new bank, I offered to close our joint account and get one solely in my name at the - branch and that was refused. On 10 different occasions, I attempted to contact administrators of CBT or their parent bank, Zion bank and never received a call back to me. The best I could get was they would keep my account open until - - and they did n't even abide by that-I got a returned check charge from the Gas Company because CBT woul n't clear a check on -/-/- which was a clear violation of their agreed policyI feel that they both discriminated against us and violated fair banking practices

Zions Bancorporation customer in California
Oct 20, 2015

* Source: CFPB Complaint Database

Zions Bancorporation response to complaint:
Closed with explanation

Consumer disputes how Zions Bancorporation handled their complaint

Created with Highcharts 4.2.3Zions BancorporationComplaint HistoryComplaints5/20126/20127/20128/201210/201212/20122/20139/201311/20131/20142/20144/20146/20147/20149/201410/201411/20142/20153/20155/20156/20158/201510/20151/20168/201611/201612/20163/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Zions BancorporationAccount opening, closing, or management4.7%72.1%14.0%9.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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