Guild Mortgage Mortgage Complaint

FHA mortgage Settlement process and costs

Guild Mortgage Mortgage department,

FHA mortgage Settlement process and costs California

I am concerned and would like to bring this to light. I applied for a home loan with Guild Mortgage, - - branch. The Loan Officer was - -, who is also the branch Manager. What concerns me is I never met with him. I met with his assistants, - and -. They reviewed my documents, went over a loan scenario with me, quoted me interest rates, my payment, down payment, etc. I asked when I would be meeting with - since his name was on all of the douments I was signing, and was told he was not available but they were his assistants and they could help me. I asked - why her name wasnt on the forms she said she was not a licensed loan officer and - was the licensed loan officer of record. I asked if - was licensed since she was the person explaining all the forms I was signing. She also said she was not and didnt need to be. That made me feel very uncomfortable. I had - unlicensaed people explaining all the legalities of my loan to me, yet the actual licenseed " professional '' was no where to be found. I would like to know if this is normal practice?

Guild Mortgage customer in California
Oct 19, 2015

* Source: CFPB Complaint Database

Guild Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Guild MortgageComplaint HistoryComplaints5/20128/20129/20123/20146/20145/20159/201510/20153/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Guild MortgageSettlement process and costs72.7%9.1%9.1%9.1%Closed with explanationClosed with monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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