Citizens Financial Group, Inc. Credit Card Complaint

Citizens Financial Group, Inc. Credit card department,

Customer service / Customer relations Pennsylvania

This is the 2nd complaint that I 'm filing against Citizens Bank. My first complaint # for CFPB is # -. Briefly, that last statement I received from Citizens was -/-/- which I paid in full. I did charge a few things on this credit card but never received any statements in the mail. I forgot about the charges and never received any more statements. Then -/-/- I received the first of many past due letters charging me late fees. When I called I was told that I had changed to paperless statements which I never had and was told I could not change back to paper statements. If I wanted more than - statements I would be charged a fee. After speaking to multiple people month after month and filing a complaint with your office I spoke to - - in the office of the chairman of Citizens bank who said he would handle this matter. That was -/-/-. I just called him again today -/-/- and he said the matter was turned over to - - and she was now investigating. I also received another past due letter today and finally a paper statement in the amount of $140.00. The letter I receive on -/-/- said I owed $73.00 so how did it get to $140.00. My credit score had been in the - and now is in the -. I am extremely upset by this as I 've never had a bad credit score and no one at Citizens seems to want to resolve this issue. I just want to pay what I owe and get this over with but since I received nothing for months in the way of statements I do n't know what I owe. Could you please submit another complaint on my behalf so I can get this issue resolved.