Amex Credit Card Complaint

Amex Credit card department,

Transaction issue California

I purchased a round trip ( non-refundable ) ticket ( - - - ) with - ( - - ) using my AME- card in -/-/-. On my departure date, I arrived at the - airport and the check-in process was routine. They asked me to provide bags that were being documented and was asked how many carry-ons I had and told them one ( which was a wireless blue tooth speaker ). They provided me my tickets and told me proceed to departure gate. I arrived at security ( - equivalency ) and was told that my carry-on was NOT permitted. I asked what the reason was ( considering that the dimensions of my speaker were much smaller than the permitted size ) and they could n't provide me an answer. Security told me that it was an airline policy and referred me back to the ticket counter. Upon arriving at the ticket counter, - ( airline ) told me that it was a security policy. I then headed back to security. Make a long story short, security nor airline could tell me why I was n't permitted to board with my carry-on and could n't accept responsibility. I


there was concern that if I filed the dispute prior to my return that possibly my return flight would be cancelled by the airline. AME- recommended I purchase another ticket ( which I did ) using my AME- card under -. I made the trip and upon my return home I filed the dispute ( Case # - ). I provided AME- all of the aforementioned facts and they submitted the dispute to the merchant ( - ). Several weeks elapsed and received a response from AME- stating that the merchant declined to credit on the premise that I used the flight. I then explained to AME- that I only used the return flight with - because - and/or security did n't allow me to board and that I subsequently purchased the ticket with -. AME- proceeded to submit a second dispute and they asked me to provide the attached supporting documentation ( from - ' website ) which stipulated that my carry-on was n't permitted. Needless to say, - ' website did n't prohibit this carry-on based on the airline 's posted requirements, but nonetheless AME- said the merchant ( - ) did not want to budge. As a result AME- sided with the merchant now under the premise that my ticket was non-refundable which in my opinion does n't factor in because this would have been avoided had they allowed me to board the flight. I asked AME- and specifically - ( AME- - - Call Center Manager or Account Manager ) to either do the right thing and credit me the amount of the ticket to - - ( which I missed ) to retain my business or refuse to do so and lose my business. He opted for the latter and I 've asked him to close my account once the next billing cycle completes so that they can apply my remaining points. I am requesting your involvement for a reversal of the charge in the amount of $210.00 on the premise that there was no wrong-doing on my part.