Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

After having an emergency surgery over the summer I fell behind a house payment. I contacted the holder of the account ( - - - ) and worked with the very helpful and friendly people there to get on a repayment plan to get me caught up and current on the loan by - - 2016. This helped tremendously, but what they did was sell my loan to Residential Credit Solutions ( RCS ). I was sent a letter stating that all payments after the - of - would have to be made to RCS. Now it is the - and RCS is unable to locate my information and - - - can not help me as they have already transferred my information to RCS. I was able to speak to an actual person at RCS by calling the loan application department and not through the endless loop of the customer service number. - attempted to contact them with the number they supplied and said they were not able to contact a person. ( - ). According to their website, a payment is late and will be sent to the credit agency 's if it is not received, the person


just relax until Monday ( - ) it will be fine ''. I am not feeling fine, he did not want to give me his name, did not want to transfer to the proper department and said this happens all the time. I am truly concerned that the agreement I had with - is danger of not being honored and that RCS inability to locate the information that was transferred to them on - ( according to - ) in going to place me in a situation causing my repayment plan not to be honored and keep me from making payment on my home.