GM Financial Consumer Loan Complaint

Vehicle lease Managing the loan or lease

GM Financial Consumer loan department,

Vehicle lease Managing the loan or lease Texas

I had a -/-/- chevy -. I leased this vehicle -/-/- for - miles a year for 39 months. During the period of time I had this car, I had at least - recalls, as well as a blown transmission only - miles into the lease. Needless to say I have been disappointed. At my 36 month mark I decided instead of bringing back in for ANOTHER recall issue, as well as additional transmission issues, that I would return my lease early and ask for my last - payments to be waived. I called customer service at GM financial, and I was told they could not help me, and that I needed to call GM corporate. I called GM corporate and they said I had to call GM financial. Round and round we go. 6 hours over several days on the phone and no help. I finally get a ticket '' and was told to bring the car to the dealership, they will do a diagnostic, and my payments will be waived. I returned this vehicle on - after being told by GM that if I return the car, they will waive the remainder of the payments. Please note


to be transferred numerous times and hung up on. I was also told that there are no supervisors to speak to, they are in meetings ''. My fear now is that not only am I out the $460.00, but that they will continue to charge me for 2 more months for a defective car that I have returned. I want my money refunded, as well as any future payments waived.

GM Financial customer in Texas
Oct 15, 2015

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with non-monetary relief

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