Franklin American Mortgage Company Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Franklin American Mortgage Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Mississippi

I was divorced - 2014. Because of my divorce, I suffered financial hardship. I applied for a loan modification. As part of the loan modification process, I submitted my divorce decree, copy of my quit claim deed, and supporting income to show I qualified for the loan. I was approved for an FHA HAMP Modification Loan with ONLY my signature. The divorce decree stated that I would need to have my ex-husband 's name removed from the loan. I was told by the lender that after the modification was finalized then I could fill out the appropriate paperwork to assume the loan. Now, I am being told by the lender that I do not qualify for the assumption because of my poor credit with them ''. I have poor credit with them because they told me that I would have to be 3 months behind on my mortgage to qualify. Since that time, I have met all the partial and trial payments that they have requested. I am the ONLY one that is paying this mortgage. If I do not get an assumption, then I will be forced to sell the house ( per court order - which the lender had prior to approval of modification ) or I will be in contempt of court. Since I ca n't sell the house for the amount that I owe, then both the government that secured the modification and myself will end up with a loss. The only one that will benefit is the lender. I am not trying to pass on my hardship/modified terms to someone else. I just want to have my ex-husband 's name removed from the loan.

Franklin American Mortgage Company customer in Mississippi
Oct 08, 2015

* Source: CFPB Complaint Database

Franklin American Mortgage Company response to complaint:
Closed with explanation

Consumer disputes how Franklin American Mortgage Company handled their complaint

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