Franklin American Mortgage Company Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Franklin American Mortgage Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Mississippi

I was divorced - 2014. Because of my divorce, I suffered financial hardship. I applied for a loan modification. As part of the loan modification process, I submitted my divorce decree, copy of my quit claim deed, and supporting income to show I qualified for the loan. I was approved for an FHA HAMP Modification Loan with ONLY my signature. The divorce decree stated that I would need to have my ex-husband 's name removed from the loan. I was told by the lender that after the modification was finalized then I could fill out the appropriate paperwork to assume the loan. Now, I am being told by the lender that I do not qualify for the assumption because of my poor credit with them ''. I have poor credit with them because they told me that I would have to be 3 months behind on my mortgage to qualify. Since that time, I have met all the partial and trial payments that they have requested. I am the ONLY one that is paying this mortgage. If I do not get an assumption, then I will be forced to sell the house ( per court order - which the lender had prior to approval of modification ) or I will be in contempt of court. Since I ca n't sell the house for the amount that I owe, then both the government that secured the modification and myself will end up with a loss. The only one that will benefit is the lender. I am not trying to pass on my hardship/modified terms to someone else. I just want to have my ex-husband 's name removed from the loan.

Franklin American Mortgage Company customer in Mississippi
Oct 08, 2015

* Source: CFPB Complaint Database

Franklin American Mortgage Company response to complaint:
Closed with explanation

Consumer disputes how Franklin American Mortgage Company handled their complaint

Created with Highcharts 4.2.3Franklin American Mortgage CompanyComplaint HistoryComplaints3/20125/20129/201210/201211/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20146/20147/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Franklin American Mortgage CompanyLoan servicing, payments, escrow account4.0%84.0%4.0%5.3%2.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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