Admin Recovery, LLC Debt Collection Complaint

Credit card Improper contact or sharing of info talked to a third party about my debt

Admin Recovery, LLC Debt collection department,

Credit card Improper contact or sharing of info Talked to a third party about my debt Pennsylvania

There are several concerns that I have about the communication tactics from a representative of Admin Recovery. 1. On -/-/15, a person by the name of - from Admin Recovery ' made initial contact about a - Bank debt using my spouse 's cell phone number instead of mine. No other contact was made directly to me prior to this phone call on -/-/15. I never released my spouse 's phone number to - Bank nor did I ever give permission to be contacted on my spouse 's cell phone number. I have no idea how my spouse 's phone number was obtained by Admin Recovery. 2. I briefly spoke with - - on the evening of -/-/15 when he called my husband. He repeatedly asked me to verify my DOB, last four digits of SSN, and/or my address. I refused to verify personal information over the phone because I did not know him nor anything about Admin Recovery. I requested that he send a letter to me instead. In a rude tone, he refused to send a letter and just ended the call with me. 3. On -/-/15, - - called MY cell phone number this time and left


me to be reached. I then requested that a co-worker contact me during those times. He said that was not possible because no one works on Wednesday or Friday nights from - - - -. Then he proceeded to tell me that at this point, I lost my rights to be contacted at a time that 's convenient for me. So basically, I must discuss this matter with him during HIS working hours. 4. I, again, requested that he send me a letter verifying this debt so that I can be fully informed to respond. 5. As of today, 10 days after his initial contact with me via my spouse 's phone number instead of mine, I have not received any written communication from Admin Recovery about said - Bank debt.

Admin Recovery, LLC customer in Pennsylvania
Oct 08, 2015

* Source: CFPB Complaint Database

Admin Recovery, LLC response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more