JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Advertising and marketing California

In - 2015 I successfully applied for a - Southwest Airlines Rapid Rewards credit card through Chase bank. I applied on-line through the Southwest Airlines website by clicking on a banner advertisement. The banner clearly stated that if I successfully applied for a - Southwest Airlines Rapid Rewards credit card that I would be eligible for - bonus points if I spent $1000.00 in the first - billing cycles. I read and re-read the credit card contract and offer multiple times and decided to apply. My application was instantly processed and approved. I received the credit card shortly and proceeded to use the card to meet the $1000.00 spend requirements. Within the first billing cycle I achieved the spending requirements and awaited the addition of the - bonus point to be added to my Southwest Rapid Rewards account. I was aware that there was a delay of - to - weeks to process the bonus. So, when my bonus miles did not get credited to my account after the first billing cycle I was not concerned. On -/-/15 a $100.00 statement credit was applied to my Chase Visa card. This seemed faintly familiar since I believe it was also part


was for $1000.00 spent in the first - billing cycles. - should have been the end of the first - billing cycles and I had still not seen the credit. On - - I called Southwest Airlines at - and spoke with a customer serviceperson. She explained that my points should be coming as soon as the next bill/cycle posted. On - - I used the automated website email and submitted the same question to them. Later that afternoon I received an email once again stating that reason for the delay was due to the - to - week processing time. On - - I called Southwest again and spoke to a customer service person and they said they will inquire directly with Chase Bank about the issue. On - - I got an email from Southwest stating that Chase Bank had denied that I signed up for the - bonus points offer but that I had actually signed up for a different offer of - bonus points and $100.00 off your first credit card bill. I called Chase Bank directly at - and stated to that this was incorrect and that I had clearly clicked on the banner for the - bonus points offer. Chase denied that this was the case. Chase claims that I applied under the - points / $100.00 off - statement offer. I asked to speak to a supervisor or a manager and they refused to put my call through but gave me a fax number. They stated that my claim would be denied even if I faxed a letter in.