Google Inc. Prepaid Card Complaint

Mobile wallet Managing, opening, or closing account

Google Inc. Prepaid card department,

Mobile wallet Managing, opening, or closing account Virginia

I have had a Google account for 8+ years, and I have had a Google Wallet account for over a year. Recently, I requested a Google Wallet - which is a co-branded - debit card ( essentially a prepaid debit card ). On the morning of - -, 2015, I received an email that my account was temporarily blocked due to suspicious activity that I reported to Google. When I called in, I was unable to speak with anyone in the Risk Department. Then, I received another email this time indicating that Google had flagged my account for fraudulent activity. There were no improper transactions on my account. The third communication from Google indicated that they had to close my account, and there was nothing I could do because they had the right to close any account at anytime without notice and without liability if the terms of service were violated. I do not know what I did wrong, and I guess I never will. I was an - for a number of years, and we never closed accounts without providing specific reasons.

Google Inc. customer in Virginia
Oct 07, 2015

* Source: CFPB Complaint Database

Google Inc. response to complaint:
Closed with explanation

Consumer disputes how Google Inc. handled their complaint

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