JPMorgan Chase Consumer Loan Complaint

JPMorgan Chase Consumer loan department,

Installment loan Taking out the loan or lease New York

Current HE Loan with Chase was coming to term. Property address is - - - - NY -. We began the refinance of the loan if mid -. Chase rep is - - - - -. Chase was given all of the documents requested and that was fulfilled by -. During the month of - - called to state there was a missing payoff from when the original mortgage was with - Bank which was taken over by - BANK. She has contacted them and they found the loan was satisfied and will expedite the information to them. This will take 7-10 business days. '' She informed us that she is remaining in contact with them. On Wednesday, - - - left a voice mail stating


satisfied the request for all materials, she stated it is not Chase 's job to get the loan satisfaction and they were doing us a favor. I called TD Bank today and finally spoke to - - is mortgage servicing. He was extremely helpful. He stated there is no request from anyone at Chase and he even had his supervisors look into it. We placed a conference call to - - at - and she did not pick up. - - left a detailed voice mail and told her to contact him asap and she could email her request since one is on file.