Mariner Finance, LLC Consumer Loan Complaint

Mariner Finance, LLC Consumer loan department,

Title loan Payment to acct not credited North Carolina

My husband and I obtained a loan from Mariner Finance in -/-/-. We used the title of our - Mercedes Benz as collateral. The loan was paid off in full on -/-/2015, by a check that was mailed. The check cleared on -/-/-. When we contacted Mariner to ask about the return of our original car title we were told by the branch manager that the title would be mailed. We waited a week before calling back. At this time we were told the title was lost by them and they would get us a replacement. We have not received our title nor did we received a paid in full receipt from Mariner. I also spoke with the supervisor of the branch manager.