Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Maryland

I purchased a total of - items from kohl.com. I then received a package with - items in the box for which I did not order. I called kohl and was told to return the wrong items in store and i will receive a full credit for the correct items and a refund of the shipping charges. I go inside the kohl location in - MD, speak to the manager - who confirms I indeed returned - items that was placed in the box to a kohl.com agent and I was then advised I would get a full refund in about 7 days. Now, i received a second bag with a book i ordered - and i do n't expect to get that back. Im told that all calls are monitored and recorded and nearly everyone i spoke to seemed to advise me i returned - items not -. I called in with the manager, -, from the kohl store I was given a reference number of - that should have stated i returned all -items that were shipped. I only received part of my full credit. Ive been getting the run around, no one seems to be able to help. I just want my full refund as I returned all the items i received.