MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues California

I have a complaint against MoneyGram. For years I have been sending money to my wife using MoneyGram. On - -, 2015 I drove into a MoneyGram store and paid the fee to have $990.00 transferred to my wife in - -. I then drove back home and called my wife and gave her the reference number I was given. My wife drove to the bank in - -, waited in line for 1/2 hour, only to be told the transaction had been blocked and shecould not receive the money. I then drove back to MoneyGram store and was told only thing they could do was to cancel the transaction. They also gave me a MoneyGram number to call. I called the MoneyGram number - and was told that my name had been confused with someone else on a listthat they do n't do business with. The Agent, named -, told me that they had corrected the problem, and that I should have on further trouble. On - -, 2015, I again drove into a MoneyGram store and paid the fee to have $990.00 transferred to my wife in - -. I then drove back home and called my wife


If MoneyGram is not going to honor the transaction, then they should inform you up front and not waste your time and gas money. ( 2 ) If MoneyGram and the Government compiles list '' of people they can refuse service, then there should be clear guidelines as to what is required to get off this list '' ; or you should be given concrete reasons why you must remain on the list. There should be a process clearly spelled out for people who do n't belong on this list '' to get off of it.