MoneyGram Other Financial Service Complaint

Money order Customer service/Customer relations

MoneyGram Other financial service department,

Money order Customer service/Customer relations New Jersey

I purchased a MoneyGram money order # - for $450.00 at Walmart in - NJ and gave to my landlord who lost the money order and requested a replacement money. I paid $15.00 to MoneyGram and requested a replacement '' money order and they sent me check - for $450.00. i tried to cash this money order at - different check cashing businesses in New Jersey and none of them can cash. I went - to a Walmart store who provides check cashing services and was advised the industry standard check cashing scanner can not read the check, the numbers are up too high on the check. I reported to Moneygram and they sent me another replacement check # - on -/-/2015, another check that can not be read ny industry standard check scanning equipment. I have filed a complaint -. I have asked MoneyGram to send my refund via money transfer to my local Walmart store via where they can provide me with a reference number and i can go into the store and pick up my $450.00, they are stating they only process refunds via check. That would be fine if I could cash the check and obtain my money which I am not able to do with their document. This process has been going back and forth for 30 days now and this is ridiculous. Moneygram is not trying to assist me with obtaining my money by sending me refund checks I can not cash. The numbers are way too high on the document and can not be read. Not even moneygram distributing retailers wo n't touch this check

MoneyGram customer in New Jersey
Sep 30, 2015

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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