Enhanced Recovery Company, LLC Debt Collection Complaint

Enhanced Recovery Company, LLC Debt collection department,

Other (phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Utah

I filed a complaint against Enhanced Recovery Corp on - - because ERC violated the Fair Debt Collection Practices Act by failing to send me notice as required by the law before putting this account on my credit report. Your case no. is -. ERC 's response to you was as follows : As a result of this complaint, ERC has updated the account as a disputed item and placed it in an investigatory status to prevent any further collection efforts. In acknowledgement of the dispute, we have requested the account be removed from all credit reporting agencies. Please allow up to 45 days for the credit reporting agencies to process our request. '' I called ERC on - - to confirm that a request had been submitted. - - - (? ) of the Compliance Dept admitted to me on the - that no such request had been sent ; that it


- bureaus today the - and the account has not been deleted and they told me that no such request was received. I called ERC this morning and was told it sent the request electronically on the -. ERC 's response to CFPB was that it had already sent the deletion request by the -. It also lied to me because it told me it would actually send it on the -. Since the account has not been deleted from any of the bureaus, it means the bureaus have not received such a request. So, as of - -, no such deletion was sent or completed. When I called ERC this morning it told me to wait 45 days. ERC knows as well as I do that if I had filed a dispute with the CB 's it would take 30 days to be investigated. That is not how a request for deletion is handled by the CB 's. ERC has not only been dishonest with me and you, it continues to break the law by leaving it on my report because the courts have ruled that putting that entry on my report constitutes collection activity which is not allowed once the account is disputed. This company operates in blatant disregard for the law.