Khoury Alternative Claims Management Debt Collection Complaint

Khoury Alternative Claims Management Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Nebraska

I rented a rental car from - at the - - - - location. At the time I rented the car, the - representative at the counter informed me that there were small scratches on both the front and the rear bumpers. She informed me that the scratches were notated on the paperwork and not to worry ''. When I returned the rental car, the representative asked me about the scratches. I informed him the scratches were on the vehicle prior to me picking up the vehicle. I received the attached letter dated -/-/15 from - - - V.P. from - stating I would be receiving a letter from Alternative Claims Management. I called - at the number on the letter ... left a voice message ... did not receive a return phone call. I received the attached letter dated -/-/15 from Alternative Claims Management stating I had 30 days to dispute the claim.


-/-/15 I received the attached letter from the - Customer Service Representative stating she could not help me. On -/-/15 I finally received the attached letter from Alternative Claims Management stating they received my dispute but that - was still confident the damages to the rental car occurred while it was in my possession. On -/-/15 at - I did receive a call from - at Alternative Claims Management offering to settle the claim for $180.00. I wrote the attached letter dated -/-/15 saying I continue to dispute this claim. I have been a - Member ( # - ) for several years and have rented from numerous - locations. The - - - - location is the worst run location I have dealt with and in talking with other - customers, they have come to the same conclusion.