EverBank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

EverBank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Oregon

In - of - I moved into my first home. Everything was going great until around - of -, I was slowly getting behind on my mortgage. By early -, I was told by my mortgage company that I could qualify for a mortgage modification loan, they granted me payments that were lower pending finalization of my paperwork. I had to jump through hoops to get the modification paperwork done. In the mean time I paid a lesser amout on my mortgage for 3 months. After receiving all my paperwork, they informed me that I did n't qualify for the mortgage modification program and therefor I was now even further in debt to them and that my payments would be going back up to the original amount. Once everything was said and done I was nearly $6000.00 behind, living on a very tight budget I was unable to come up with the money. Eventually my house was repoed and sold at auction. Because of this ordeal my family of - was forced to live in a mobile home for 2 years making every effort to catch up and clean up my credit in order to rent.

EverBank customer in Oregon
Sep 28, 2015

* Source: CFPB Complaint Database

EverBank response to complaint:
Closed with explanation

Consumer disputes how EverBank handled their complaint

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