Bonneville Billing and Collections Debt Collection Complaint

Medical Cont'd attempts collect debt not owed debt was paid

Bonneville Billing and Collections Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid Idaho

Had physical therapy at - in - and - 2015. I entered into a payment arrangement with them although I paid my $20.00 co-pay each time. My Blue Cross insurance has a $750.00 deductible. - - contacted me several times with an amount of $980.00 amount owed. I repeatedly told them I have a $750.00 deductible and that can not be right. I asked them to check with Blue Cross. They refused every time. I contacted Blue Cross and was told that my deductible had been met and they should send the amount to them. I repeatedly told this to - - and Bonneville but they refused to listen or take action. They are demanding $980.00. My son ( - years old ) also did physical therapy with them. They have been demanding $660.00 from both me and him even though his $750.00 deductible was more than met when he had surgery on his -. The worst part is that my credit report shows a derogatory balance of both my son 's $660.00 and my $980.00. First, I am not responsible for my son 's debt as he is over - years old. It should not be on my credit report. Also, there should not be an amount owing for my son as his deductible was met and he paid his co-pay each time. I have contacted Blue Cross. They said I should not owe anything to - - Physical Therapy because I met my $750.00 deductible also. Bonneville Collections has put - things on my credit report that should not be there. It has hurt my ability to get credit.

Bonneville Billing and Collections customer in Idaho
Sep 27, 2015

* Source: CFPB Complaint Database

Bonneville Billing and Collections response to complaint:
Closed with explanation

Consumer disputes how Bonneville Billing and Collections handled their complaint

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