Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Installment loan Managing the loan or lease Utah

I have been attempting to make a payment to my account online. The payment did not go through because the creditor did not process it. I pay the debt in full every month. They stated that the issue was my problem regardless of the fact that I have submitted the payment and it did n't process due to their website error. My credit is effected.