JPMorgan Chase Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Settlement process and costs New York

I applied for a loan with Chase. The loan lender advised that my down payment is good and the close can be done in two ( 2 ) months at max. I locked the loan for two months ended on -/-/15. Many delays occurred by the bank, attorneys and title company. The bank contributed in this delays. I should be closing on - -, 2015. However, I received a call from the bank stating that I should pay $3100.00 for loan extension although I responded to all there request within a day or tow. The chase underwriter and loan officer keep asking for information piece by piece and delaying the process although I keep asking please let me know if anything is needed. Chase completed the file on -/-/15 with a mistake from the title company that the taxes is approximately $19000.00. correct taxes should be -. I have pointed this mistake to the loan officer. This mistake cause further delay that would be avoided if the underwriter & loan officer paid attention and compare with initial payment estimation. In summary this delays occurred due to : Lack of communication between the bank and the attorneys of record. The bank attorney has not request all info properly, as per the realtor and seller attorney. Many delays because of the bank was waiting for the contract to be initialed by the seller. The bank underwriter and loan assistant keep asking for supporting document piece by piece every week which delayed the process. I have provided all documents within a day or two at max. The title company delayed the title report and provided the report with mistakes that cause further delayed of the process. Lack of communications between bank, attorneys, & title company. Not responding on time to schedule for the close-out day although I expressed that I will free myself any day and anytime. I strongly believe that the bank contributed to some of the delay and should be responsible and waive such fee.

JPMorgan Chase customer in New York
Sep 26, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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