Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer loan department,

Vehicle loan Managing the loan or lease Georgia

In - 2015 I ( - - ) initiated the cancellation process for my service contract that was included in the total purchase cost of my vehicle. In - 2015 a refunded in the amount of $840.00 was sent to - - who would then send me the funds in the form of a check. At my request, I instructed - - to apply the refund to my Chrysler Capital Account for my - payment. The payment was received by Chrysler Capital on - -, 2015 and was applied to my loan account as a payment '' towards the balance I owe on my car. On - -, 2015, I ( - - ) received a phone call from Chrysler Capital Collections Department inquiring why I have n't made a payment on my vehicle. When I informed the customer service representative that I a payment was made for me by the dealership in the amount of $840.00 she stated that a payment that was not sent directly from me does not count as a payment towards the vehicle. She then went on to say that the payment that was sent by - - on went


- -, 2015 I received a phone call from the Office of the President with Chrysler Capital in regards to my dispute over how the payment of $840.00 was applied to my account. The customer service representative attempted to provide me with several explanation as to why the payment went towards the principle and not the regular payment amount. He even referenced my sales contract but could not directly provide me any information as to where the information was located. Because I continued to pursue a resolution and was going to elevate my dispute even further the Office of the President and I ( - - ) made a verbal agreement to resolve the matter. It was agreed between both parties that the delinquency reported for - 2015 would be corrected to reflect a current status. It was also agreed that a payment in the amount of $790.00 be applied to the account on or before - -, 2015. When this payment is made the payment statuses for - 2015, - 2015, and - 2015 will also be corrected as well. On - -, 2015 I received a credit report from all the - major reporting agencies which reflected a change in the payment status for Chrysler Capital, - 2015. The status was changed from 30/60 days past due to current. As agreed I submitted payment on - -, 2015 in the amount of $790.00. When I contacted the Office of the President to follow-up on our agreement, I was informed that my case was closed and that they would not uphold there end of the agreement. In - -, 2015, I received a notification from my credit monitoring service that some changes were reported on my credit report. When I viewed the notification, it stated several delinquent payment statuses for the months of - 2015, - 2015, - 2015, and - 2015. I quickly contacted Chrysler Capital to inquire about the status but was denied access to any information. Shortly after I filed a dispute with the Consumer Financial Protection Bureau regarding the previously reported activities. My dispute was accepted and provided a case number ( # - ) for and investigation into my dispute. The dispute was then forwarded to Chrysler Capital and they submitted in the response. In - 2015 I contacted Chrysler Capital again regarding the activity on my account.. They stated that anything that is currently reporting on my report was done by the - reporting bureaus and not by Chrysler Capital. They stated that I have made over - disputes and that I need to stop making dispute.