PNC Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PNC Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

my loan required a PMI. By law, the PMI is to automatically terminate on the date the principal balance is first scheduled to reach - % ( ltv ) of the original loan of the property. As of -/-/-, my ltv is - %. However, according to my mortgage company, the pmi will not be terminated until -/-/- because that was the scheduled date the ltv was to reach - % by the original amortization. The reason the ltv is now - % is because we made - extra payments on our mortgage and we feel that we are now being penalized for extra payments. Our loan was orignally with another company but was sold to the current company in -/-/-.

PNC Bank customer in California
Sep 25, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PNC BankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC BankLoan servicing, payments, escrow account6.4%76.9%3.4%5.6%1.2%3.6%2.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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