Capital One Credit Card Complaint

Advertising and marketing

Capital One Credit card department,

Advertising and marketing South Carolina

I applied for a Capital One secured card in 2014, which is advertised as a way to rebuild credit. I was approved with a deposit that I was told that I would get back after showing good usage of the card. I was even told that my card could be upgraded. However, though I 've never been late on a payment, when I attempted to get my deposit back, I was told I had to close the card. Capital One has even increased the credit limit on my card without an additional deposit and without me asking. Capital One can not advertise a card as helping to rebuild credit and promising people to get their deposits back when you have to close the card ( hurting your credit ) in order to get your deposit back.

Capital One customer in South Carolina
Sep 25, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/201611/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneAdvertising and marketing0.7%66.4%9.5%15.9%0.4%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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