Credit Protection Association, L.P. Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

Credit Protection Association, L.P. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Montana

I am - - for my mother - -. ( - acct - - - - ) - went into a rest home -/-/2015 and my brother, - tried to have her - account cancelled on -/-/2015. He was not on the account and not being a cable subscriber unacquainted with the rigors of account management for this type of service. He was told that he could n't cancel for her so he told - that he would stop payment. The bill was being auto-paid from her bank account and since he is on - bank account when the -/-/15 payment of $78.00 went out of her account he stopped payment and had the funds restored. On -/-/15 - pulled - from - bank account and my brother had that refunded the next day. I got involved -/-/15 and in a compromise attempt tried to do a name change and reduction of - to internet only. I refused to pay the amount they wanted for internet after cancelling phone - and was pretty clear about that. - actually spoke with them at this time and they claim the I was added to the account then but when - handed the

to collections for approx. $200.00. I disputed the collection amount and charter has reviewed the case and credited us $40.00 leaving a balance of $150.00. We feel like we delivered the message to turn - off over and over and pretty clearly ... even if not by their requirements. My brother should have been helped to meet their requirements rather than antagonized during the - call. Or if I was on the account as they claim they should have called me. We would like - to honor the -/-/15 cancellation of service date. I am not sure if that would reduce our bill to $0.00 or not but we tried and tried and tried again. they finally honored our request but quite some time later. She went in the home -. we are giving them 5 weeks of pay for time she was already gone. it seems a bit exorbitant of them to want a couple months extra.

Credit Protection Association, L.P. customer in Montana
Sep 21, 2015

* Source: CFPB Complaint Database

Credit Protection Association, L.P. response to complaint:
Closed with non-monetary relief

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Contact Credit Protection Association, L.P.
[email protected]
13355 Noel Road, 21st Floor
Dallas TX 75240

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