PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Wisconsin

I am the POA with durable POA for my aunt - -. She had a cd expire so I went to remove the cd 2 days later with the POA. PNC bank @ - - put obstacles up and would not let me close it.My aunt - is in a - for the past 5 yrs. I want the cd closed W/O penalty now. PNC Bank n.a . - - - -. Phone # - - - -, Wi - - et al is the person I dealt with. - # -.