Amex Credit Card Complaint

Amex Credit card department,

Balance transfer New York

On - -, 2015 I did a balance transfer of $19000.00 from my - Credit Card Acct. to American Express. On - -, 2015 American Express sent me a letter stating that they were declyning the balance transfer of $19000.00 from - and returning the money back to -. On - -, 2015, I contacted - to ascertain if they had received the returned check of $19000.00 from American Express and they stated that they had not received anything back from them. When I contacted American Express to inquire about this matter, American Express stated that the check had been sent back to - and that I had to figure out where it went. American Express was unwilling to help me any further regarding this matter.