SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Virginia

I opened an account with Suntrust on -/-/- in -, Va in order to automatically deposit my Social Security and Pension monthly. At this point, I have an account with - - - but recently moved to -, Va and there is no - - -. Suntrust opened the checking acct with no problems. I received my checks and - debit cards with different acct numbers. When I called Suntrust about this, they told me to destroy - card and the other was okay to use. I then transferred my Social Security and Pension to Suntrust. About a week later, I received a call from Suntrust saying they could not keep the account open with no explanation and I would receive a letter and my deposit in the mail. This did not happen. I changed my fund back to - - -. On -/-/-, I went back to Suntrust to find out what happened. They told me there was nothing wrong with the account, it was active and they could see no problems with accepting my deposits. I made a small deposit to test the system and no problems. I then transferred my Social Security and Pension back to Suntrust.


I was told to go back to the branch which I will be going tomorrow. This situation has caused me to having health issues. I am a senior and have been - since -/-/-. I don ; t even know if I want the account now but it is the principal of the matter and feel I have a right to know why I 'm having this problem, not to mention having to call Social Security and my Pension and redirecting my info over and over again. No one should go thru this to open a checking account. Please help me solve this problem. Thank you