Exeter Finance Corp Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Exeter Finance Corp Consumer loan department,

Vehicle loan Managing the loan or lease Pennsylvania

I contacted Exeter Finance Corp to let them know I would be making my - - payment on - -. I called on the - and had them debit my checking account for - payment. On - - I received a call from the finance company stating I did not make the - payment. I explained my conversation that I had on the - and explained I made the payment. The customer service person told me it was not on their computer system and took the bank account information again. On the - Exeter took out - car payments which bounced my account. After numerous phone calls to customer service I spoke with approximatley - different supervisors and after approximatley two weeks or so I received the unauthorized payment and the overdraft fees back into my account from Exeter. Since then I have been recieving phone calls harassing me that I have not made my - payment and some of the customer service people are very nasty Apparantly they do not read any of the notes shown on my account. I have emaild and faxed over bank statements as recently as yesterday with no resolution to the harassing phone calls. I have called the corporate office twice and left voicemails with no return phone calls. I am looking for a resolution to this matter. It seems noone can take care of the issue at hand, the - payment has been made and I am receiving harassing phone calls.

Exeter Finance Corp customer in Pennsylvania
Sep 11, 2015

* Source: CFPB Complaint Database

Exeter Finance Corp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Exeter Finance CorpComplaint HistoryComplaints5/20136/20139/201310/201311/20131/20143/20145/20147/20148/20149/201410/20141/20152/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20163/20164/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Exeter Finance CorpManaging the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints