SunTrust Bank Credit Card Complaint

Identity theft / Fraud / Embezzlement

SunTrust Bank Credit card department,

Identity theft / Fraud / Embezzlement Georgia

I received a call from Suntrust about fraudulent activity on my account and they asked me about the purchase attempts and did I approve them after I told them the purchases that I made they removed the hold off of my debit card. A few hours later I see charges from merchants, the same charges that were trying to be processed on my account. I called and disputed and they denied my claim.

SunTrust Bank customer in Georgia
Sep 08, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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