SunTrust Bank Credit Card Complaint

Identity theft / Fraud / Embezzlement

SunTrust Bank Credit card department,

Identity theft / Fraud / Embezzlement Georgia

I received a call from Suntrust about fraudulent activity on my account and they asked me about the purchase attempts and did I approve them after I told them the purchases that I made they removed the hold off of my debit card. A few hours later I see charges from merchants, the same charges that were trying to be processed on my account. I called and disputed and they denied my claim.

SunTrust Bank customer in Georgia
Sep 08, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints12/20117/20129/201212/20122/20137/20138/201310/20131/20145/201411/20142/20153/20154/20157/20159/201511/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankIdentity theft / Fraud / Embezzlement42.1%21.1%21.1%10.5%5.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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