Amex Credit Card Complaint

Amex Credit card department,

Application processing delay California

In -/-/-, I received, in the mail, an application from American Express for their credit card. On -/-/-, I received an email stating AME- was unable to approve my request due to my credit freeze on my credit file. On -/-/-, at - PST, I called AME- and provided AME- with my PIN and the agent informed me that she was successful in unfreezing '' my credit file. The agent informed me that everything looks good and that I would receive a call back within - hours regarding approval or status of my application. No phone call was ever received. On -/-/-, I received duplicate letters from AME- stating they could not access my frozen credit file. On -/-/-, at - PST, I called AME- and was informed by AME- that they in fact have my PIN, was able to access my credit file and apologized for the confusion on AME- 's behalf. I was assured that I would receive a decision in 5 working days or on or before -/-/-. To date, ( -/-/- ), I have not received anything from AME- regarding their decision. I would call AME- a - time and provide my PIN but I am reluctant because I sense evasiveness and a lack of transparency from AME-. I had no choice but to contact CFPB and attempt to resolve this matter.