BBVA Compass Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

BBVA Compass Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My mortgage company has been charging me $580.00 a year for hazard insurance. The property is already fully insured by my HOA. it is a condominium. I only own the space between the walls. They bought insurance to pay for the restructure of walls and property that are already fully insured and do n't belong to me. I just discovered they were doing this for - years because they were hiding the charge by debiting my loan. It was not done through escrow or was i ever notified nor given a copy of the policy. They hid the charge by calling it an escrow disbursement. but no escrow disbursement occurred, it was a debit to the loan. I was aware I had a separate $550.00 escrow disbursement each year. They led me to believe that this was the same transaction. This is fraud. I finally discovered what was occurring after they finally titled the loan debit a - '' payment this year which alerted me to the charge. My hazard insurance is through the HOA. the property is fully insured as required by the terms of the loan. My mortgage company surreptitiously and fraudulently bought additional coverage to benefit financially from the commission from the insurance company and put an additional debit to my loan to charge me interest on the insurance cost. It should have been an escrow charge

BBVA Compass customer in California
Sep 07, 2015

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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