Citibank Consumer Loan Complaint

Citibank Consumer loan department,

Installment loan Managing the loan or lease Rhode Island

We purchased a ring at Zales on -/-/-. They had an 18 month - interest financing promotion so we decided to take advantage of it. We financed $6900.00. We had an auto pay set up with Zales/citibank, they told us that they would notify us in writing when the promotional rate was going to be over so that we would pay the balance off in full. On -/-/-, they call us and say that we owe them money and that it was a collection. We were shocked as we had been paying through autopay all along. Then they tell us that we owe an additional - because the promotional rate expired. We told them we should have been notified in writing when the promotional rate was going to expire so we could pay off the balance and when our auto pay would cease. This was never disclosed to us when we purchased the ring. The promotional rate when we called expired on -/-/-. They do not give appropriate disclosure regarding financing and it is a big issue trying to get in touch with someone to help resolve this.