JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Making/receiving payments, sending money California

On - -, 2015, a friend of mine in - wired me USD $500.00 from his bank, -, in -. Only $470.00 was posted to my account at - - - - -. He paid the wire transfer fee separately. On - -, 2015, he wired another USD $500.00, once again paying the wire transfer fee separately. Once again, only $470.00 was posted to my account. I called - -, and they said that $470.00 was all that they got. I contacted - in - via email, and they said that they sent USD $500.00, and that the Federal Reserve took out a fee of $25.00 for transmitting the wire to my bank. I contacted the Federal Reserve, and they said that the - - - 2015 fee schedule is $0.00 for transfers up to $14000.00. Whenever I have received wires before from overseas, I have never had any fee charged. $25.00 is not a large amount, but something may be going on that affects more than me. Somebody is taking out $25.00. I am getting no place in determining who this might be, and would appreciate your help in this matter. Thank you for all the great work that you do. Every American is proud of you and grateful for what you do. Keep it up