Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Vehicle loan Managing the loan or lease Georgia

Wells Fargo Dealer Services provided financing for my brand new - - - - which I purchased at - - - of - in - -. Late in the year - I was the victim of identity theft and with damaging information still on my credit at the time I was not able to get financing through - - - as I was on my previous brand new - -. Having previously only worked with banks and finance companies such as - - I found the experience with Wells Fargo Dealer Services to be as surprising as it was unpleasant and predatory. For - good starting example, the loan was originally written by WFS Financial which later became WFS Dealer Services which later became Wells Fargo Dealer Services and though the name changed the bad experience remained the same. Soon after purchasing my - - - my professional and financial situation took a turn for the worse and within the - - payments I fell behind by - month and very nearly lost the car to repossession. For the next - ( nearly - ) years and with much difficulty I managed to make the payments and ultimately pay off


named finance company increased my rates and payments and charged me for unneeded services such as auto insurance stating inaccurately that I did n't have any insurance on the car. They also stated that there were no provisions available to their customers who were having financial difficulty until the customer was able to show that their situation had improved. One thing I will give them credit for is being honest and upfront with me ( once I was a customer or victim ) about the predatory nature of how they did business. As a professional adult who has done hard business I do also realize that dealings are not always going to be necessarily pleasant ; however, my experience with this organization was so indescribably horrible that I am literally starting to shake as I type thinking about it and it ended nearly - years ago. - experience in particular in - when I first fell behind was a phone conversation with a - - '' who told me she would help by repossessing the car was the most unpleasant and unprofessional conversation of my life to date and I am - years old. Early this year I paid cash for a used - from an independent dealer and I may never use a large dealership such as - - or dealer financing ever again largely as the result of this experience. The summary of this complaint is that Wells Fargo Dealer Services, using a number of different names, demonstrated predatory practices in their handling of my auto financing such as excessive fees, interest and unneeded and overpriced services such as insurance all while providing a nightmarish customer or victim experience.