Citibank Consumer Loan Complaint

Citibank Consumer loan department,

Installment loan Managing the loan or lease Michigan

In - 2015 I received a bill from Macys for a balance of $50.00. along with a $2.00. low balance fee. The closing date for billing was - - - then they processed the bill and mailed it to me. I got the bill on - - and wrote a check and mailed it to them on - -. They said it posted on - - - well in advance of the - - closing date. I received another bill for $2.00. in - for a low balance fee. I called and they said that even though I paid in full, ( balance + fee in advance of the closing date - they are legally empowered to charge the additional $2.00. fee. I asked if they planned to charge an additional $2.00. fee on the $2.00. they had sent the - billing for and they said yes, because the $2.00. fee represented a


fee could result in perpetuity, a never ending $2.00 fee ... They said that I should have paid the entire balance in full and this would n't be happening or an ongoing issue. Needless to say, I closed the account - after insisting they waive the fee. I just wanted to file this complaint in order to let you know that they are doing this - and am questioning the legality of it. If truly seems to be taking advantage of customers and the spirit of their recouping fees for low balances, by creating a situation that in essence, continues to create new low balances - by adding this fee.