SunTrust Bank Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

SunTrust Bank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Georgia

I renewed my loan with Suntrust about 2 years ago and up till now, i did not receive the loan documents and i had to email the department to find out about my monthly payment. Just yesterday, i received a letter from suntrust calling my loan due and all efforts to call the contact person mentioned in the latter has not been fruitful. I believe this is an unfair treatment.

SunTrust Bank customer in Georgia
Aug 25, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Consumer disputes how SunTrust Bank handled their complaint

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How SunTrust Bank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankLoan servicing, payments, escrow account1.2%60.2%12.4%14.5%7.2%4.0%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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