SunTrust Bank Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

SunTrust Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

Due to financial difficulties -/-/- and -/-/-, we applied for a modification to our mortgage loan with SunTrust. We went through the rigorous paperwork several times as the modification was denied several times unless we sent more information ''. Through it all, I was assured more than once that the property would not go to foreclosure as we were in constant contact. Finally, we gave up and sold our home. SunTrust was paid immediately all back payments, fees and interest. SunTrust was notified almost daily of the progress on the house sale. THE PROPERTY DID NOT GO INTO FORECLOSURE! There is a comment on my credit report that says Paid Foreclosure '' which is completely UNTRUE. Total misrepresentation and defamation of character - and it will show for 7 years?? This is completely unacceptable! Why would a large mortgage company ( owned by - - - by the way - take the time to publish this blatant lie particularly after we did our very best to save our home. And then did the right thing and sold it so they could get all their monies! They got all their money - why cause us more misery after the year of agony trying to keep our home. I have made it a point to repeat this story to friends and associates so as to protect them from SunTrust!! And I will continue to do so.

SunTrust Bank customer in California
Aug 25, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with non-monetary relief

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