NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

Savings account Account opening, closing, or management

NetSpend Corporation, a TSYS Company Bank account or service department,

Savings account Account opening, closing, or management New Jersey

Netspend on behalf of - offers a Pre-Paid Savings account that offers a 5 % optional savings account that you get when you open a - Prepaid MasterCard. In -/-/2015 I reopened my card and deposited $2300.00 into my savings account. When I logged onto my - Prepaid App, the savings account showed an interest rate of 0.0 % for the statement quarter, violating the agreement that netspend included in their terms and conditions. I kept the amount for a month hoping it would change, however it still remained listed as 0 %. I then pulled my money out of it on -/-/2015. When I went to close my - Prepaid yesterday, I was told there was no interest to be paid out, again directly violating the legally binding agreement that I made with Netspend when I opened the - Prepaid Account.

NetSpend Corporation, a TSYS Company customer in New Jersey
Aug 25, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201412/20141/20152/20153/20155/20156/20157/20158/20159/201510/20157/20168/201610/201611/201612/20161/20172/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyAccount opening, closing, or management85.7%14.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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