Mortgage Research Center, LLC Mortgage Complaint

VA mortgage Application, originator, mortgage broker

Mortgage Research Center, LLC Mortgage department,

VA mortgage Application, originator, mortgage broker Texas

I applied for a VA home loan with - - back in - and the loan fell through while in underwriting. I lost over $1200.00 due to having to pay for the VA appraisal and - different inspections on the home. I then applied for another VA home loan with - - in -/-/-. I informed my loan officer who was - - of the my previous loan that had fallen through while in underwriting. I informed her I did not want the same thing to happen this time around. I told her the reason my loan had been denied ( residual income being too low due to number of dependents - and she assured me this would not happen. I submitted my documents and she reviewed my credit and income as well as my tax statements. She then told me the loan would be approved and said that my residual income was sufficient because they were able to use more of my income than the previous mortgage company. I again informed her I was very hesitant to spend money on inspections because I wanted to be sure the loan would go through this time. - again re-assured me several times telling me to go ahead and get the inspections going because she would send my loan to underwriting to get approval. She further stated the loan was a sure thing. After 3 weeks - informed me that my residual income was too low and the loan was not going to be approved. I was very upset and asked her why she misled me and she stated she was sorry. I ended up spending $410.00 on 2 inspections and the option fee. I feel like I was baited into taking this loan and feel like I was lied to. This is the 2nd time this has happened to me. Is there anyone holding these mortgage banks accountable? I asked - - for a refund which they scoffed at. I would like to file a complaint because I was misled only so they could get my business.

Mortgage Research Center, LLC customer in Texas
Aug 24, 2015

* Source: CFPB Complaint Database

Mortgage Research Center, LLC response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more