Navient Debt Collection Complaint

Cont'd attempts collect debt not owed debt is not mine

Navient Debt collection department,

Cont'd attempts collect debt not owed Debt is not mine New York

I have been called repeatedly by Pioneer Credit. Their number is -. They often call early in the morning on weekends and wake up my children. When answering, I hear an automated message - it references a debt of a - -. So I know the debt is not mine as that is not my name. I have only had this phone number for - months so I assume the debt relates to a person who had my phone number previously. I called back and the representative was not helpful and noncommittal about when/if they would update their database and stop calling.

Navient customer in New York
Aug 24, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NavientComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NavientCont'd attempts collect debt not owed0.7%90.3%1.4%7.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed5.0%73.1%1.4%18.3%0.7%1.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
Navient
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