PayPal Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

PayPal Money transfers department,

Domestic (US) money transfer Money was not available when promised New Jersey

In - 2015, I established a PayPal business account for use related to my -. Within one month of using my account, I received a notification from PayPal indicating a limitation was placed on my account and I could not access funds for 180 days. During the one month of my PayPal use ( - 2015 ), my transactions related to the following : - personal deposits to my PayPal account for retail purchases on eBay, - eBay purchases, and - receipt of payment for an - rental. At no time were funds in my account withdrawn to a bank account or transferred to any other individuals. Following the account limitation placed by PayPal, I called PayPal customer service and spoke with a representative by the name of -. During my conversation, the representative was unable to specify the reason for the limitation being placed on my account. He indicated PayPal uses proprietary methods for analyzing accounts. As a result, the only explanation of the limitation I have received to date is summarized below from a notification from PayPal : '' - -, 2015 : We noticed one or more of the following problems : You provided information that we


you have with PayPal. I would like to address the aforementioned problems identified by PayPal:1. ) You provided information that we believe was false, inaccurate, or misleading. - All personal information in my PayPal profile, including social security #, birthdate, address, business name, etc ... are true and accurate. PayPal has not provided evidence of the contrary. 2. ) You sent or received money that was potentially related to fraudulent activity. - The only funds received during my one month of use on PayPal related to an - rental. The funds were sent directly from - and do not relate to any fraudulent activity. 3. ) You have more than one account with a negative balance- As of - -, 2015, my account has a balance $2800.00. At no time during use of my account was the balance ever negative. 4. ) You are in violation of the User Agreement, the Commercial Entity Agreement, the Acceptable Use Policy, or another agreement you have with PayPal. - After a detailed review of PayPal 's agreements, I utilized the service in accordance with all rules and regulations. At no time were funds ever withdrawn or transferred to outside individuals/entities. My PayPal account was used for retail purchases on eBay and receipt of payment for an - rental.

PayPal customer in New Jersey
Aug 22, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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(408) 967-1000
2211 N 1st St
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