TCF National Bank Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

TCF National Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Michigan

This is a new complaint about TCF Bank. Piggy backing complaint -. As most of the issues from the above complaint have been resolved after about - months of - from TCF Bank, we have repeatedly asked TCF Bank to send corrected statements for this - mortgage account with an amount due and due date. This has not been completed yet and we have spoke to many TCF people. We paid our - - mortgage payment and the clerk said she would send an updated statement - days ago and still no statement. We have asked - in TCF call center in Colorado, - - VP in - TCF, as well as another call to the normal - that we make our payments to and have not received the requested hard copy of our statement.

TCF National Bank customer in Michigan
Aug 20, 2015

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3TCF National BankComplaint HistoryComplaints1/20122/20123/20125/20126/20127/20128/20129/201211/201212/20121/20132/20133/20136/20137/201312/20133/20144/20147/20149/201410/201411/20143/20154/20155/20156/20157/20158/20151/20165/20169/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TCF National BankLoan servicing, payments, escrow account47.6%12.7%28.6%6.3%4.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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