SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Maryland

We have been dealing with SunTrust Bank since we came to the US.We must admit we were getting excellant personalised service since 2013.In all we had two chek in accounts, two savings accounts & two secured credit card accounts.We had closed Saving Bank accounts since we did not find any specific benefit of having these .We have been maintaining the accounts in the best possible manner i.e maintaining desired balance, not overdrawing, paying in time & thus have been maintaining strict financial discipline from day one till date.We also have a safe deposit locker. Few days back we received two letters fom the bank asking us to close all the accounts without telling us the account number or the reason of this uncalled action.We talked to Consumer affairs section of the bank to inquire the reason .We were told it is a business decision. We feel this uncalled action of bank is illegal & will cause undue inconvenience to us, a - couple.We are living very cl ; ose to the branch & this action of bank without any reason or rhyme appears to us as an infringement of our basic as well as banking rights.

SunTrust Bank customer in Maryland
Aug 18, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Consumer disputes how SunTrust Bank handled their complaint

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