Wells Fargo Student Loan Complaint

Wells Fargo Student loan department,

Non-federal student loan Can't repay my loan New Hampshire

Company : Wells FargoSchool : School - - -, - applied for a Six-Month forbearance on my student loan in - or - of this year, when applying the associate I spoke with informed me that if my financial situation had n't improved by the end of the forbearance period I would be eligible to apply for an additional forbearance of six months. I 've struggled with - that have inhibited my ability to be as productive as possible since graduating college in -/-/-. I 've been employed off-and-on during this time. First at a local hardware store, then, after an internship opportunity in - that I allowed to slip because of my illness, and a period of unemployment and even - - ; at a local ski shop. Exacerbating this is my total debt : upwards of $230000.00 and growing daily. I 've finally reached a point where I feel I am making some sort of progress, working with my doctors and my family ; however, these sorts of psychological hardships are completely ignored by ALL of my private financiers. When the six months were up ( this -/-/- ... Bill due -/-/- ) I immediately called Wells Fargo


in - had assured me I 'd be able to receive the additional forbearance he said something to the effect of Oh yeah, that 's right, you need to call back closer to your billing date, though. I assumed the information provided to me by multiple customer service representatives at Wells Fargo was correct and I waited until the day before my bill was due to call them to complete the application process. What happened next was astounding. Every single representative apologized, the information I had been provided previously was incorrect, there was nothing they could do, my bill was due the following day. I struggled for hours - being punished for misinformation provided by their own customer service representatives seemed less than fair, possibly criminal. I have no doubt in my mind that the customer service representatives at Wells Fargo are trained in subterfuge, to delay these sorts of requests until it 's too late and then to completely shut down any hope of delaying billing. We 've began the process of loan modification but we 've been informed that our bill is still due, I 'll be forced to make below-minimum payments and to deal with possibly months of harassing collection calls. As someone already suffering from a handfull of - illnesses the thought of surprise default or even just continued deceit can be quite literally crippling. I would never have signed up for higher education, had I known at - ( when I was still asking permission to use the restroom in highschool ) this would be the cost.