Citibank Credit Card Complaint

Citibank Credit card department,

Arbitration Maryland

*I read the below today on -. Below is the copy and pasted article. This exact thing happened to me with the Credit Protector Benefits. They were grossly overstated, not honored, and changed around without my knowledge on several occasions with both my primary Citi Bank Credit Cards. This caused me to lose credit rating points and ultimately prematurely unable to pay back my obligations because of this. I complained in detail through other third party agencies in the past. How can I see assistance formally through your agency? I saved all the detailed - and Citi bank records in case this very thing happened to others. I was supposed to have debt forgiveness and extension options as part of the credit protector, which Citi refused to honor. How can I file a claim as stated in the below article? Article taken today from - ; describing my same concerns court outcome : '' Citibank ordered to pay customers $700.00 - : '' The federal government on Tuesday ordered Citibank to pay $700.00 - to customers it said had been overcharged by the bank. The Consumer Financial Protection Bureau also ordered the bank to pay $35.00 - in penalties associated


deceptive marketing '' techniques. The bureau said that - - customers will be compensated in the pay out, which includes - - people overcharged directly by Citibank and another - - customers of the bank 's subsidiaries. Between at least - and -, Citibank - which is owned by Citigroup ( C ) - enrolled those customers in credit monitoring services or programs promising to defer payments or forgive debt in the event of job loss or another financial hardship. But the CFPB said when the bank signed people on to those programs, it misrepresented fees and overstated the benefits. It also used leading questions '' and construed ambiguous answers '' in telemarketing calls, according to the bureau. Citibank has already paid some customers back. Affected customers will automatically receive a statement credit or check and those no longer with Citi who are eligible will be mailed a check, '' Citibank said in a statement Tuesday. The bank said in a statement that it fully cooperated '' with the CFPB investigation and the first repayments went out in -. The company added that it has set aside money for remaining paybacks. ''