SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management North Carolina

I have a business account with SunTrust Bank and I was charged a $15.00 fee for a credit inquiry. I called SunTrust to inquire about this charge and I was told there was no information on the company doing the credit inquiry. The only thing they could give me was a fax number and told me to fax the company to see who ran the credit inquiry. I do n't think its fair to charge me a $15.00 fee but you ca n't give me any information. I was told any company I am associated with can run this inquiry at anytime and they will charge me $15.00 each time. I do n't think that 's fair.

SunTrust Bank customer in North Carolina
Jul 21, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed

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